White Papers
Financial Advisors Need To Adjust Business To Attract Younger Clients - Report
The report was carried out by BNY Mellon's Pershing, which examined the decisions made by young investors.
Financial advisors need to adjust their marketing strategies and
business models to attract younger high net worth investors,
according to a new report from Pershing.
BNY Mellon’s Pershing drafted a white paper called Gen Why?
How to Succeed with Younger, HNW Clients Who Question
Everything, which examined the demographic and psychological
factors driving decision-making among Generation X, Y and Z
clients with $5 million to $25 million in investable assets.
The report suggested several ways that advisors could change
their business to adapt to younger clients. Here are the key
suggestions:
- Actively manage time: Time
is a limited resource to be spent wisely. Younger investors want
to work with advisors who use their time as efficiently as
possible—interactions should be polite but productive and to the
point.
- Meet them where they are (online,
mobile): Advisors will not find many millennials on the
golf course. Younger investors are hyper-connected, relying on
their devices to save them time and keep them up to speed, and
expect their advisors to do the same. More touchpoints but of
shorter durations with email and text are preferred, while video
chat is preferable to face-to-face meetings.
- Align your business to a broader
mission: In addition to providing an array of socially
responsible investment offerings, advisors should champion a
social cause that's of real importance to them, and clearly
communicate how this commitment ladders back to the core values
of their business.
- Skip the standard pitch:
Younger investors want to feel they have the necessary
information to make smart, informed financial decisions. With
that in mind, advisors should consider curating podcasts, short
videos and objective investment insights to keep clients informed
and involved.
"Younger generations are poised to earn and inherit significant
wealth in the years to come," said Katie Swain, director of
financial solutions at Pershing. "For advisors looking to attract
and retain young high net worth clients, rapid response times,
authenticity and complete transparency, along with technology and
social media savvy have all become absolute requirements."