Technology

Swiss Private Bank Turns To SunGard To Improve Client Service

Wendy Spires Deputy Editor 27 January 2010

Swiss Private Bank Turns To SunGard To Improve Client Service

Finter Bank Zurich has implemented SunGard’s Ambit Apsys private banking system to help deliver what it calls its fair relationship banking model, which is aimed at generating a better understanding of clients and improving its service provision.

Finter Bank’s adoption of Ambit Apsys was also motivated by a drive for increased operational efficiency, and the need for a system which would provide a single view of the client and accommodate the integration of multiple sites, including the bank’s Nassau subsidiary. Additionally, the recent acquisition of Bank Hugo Kahn also meant that Finter Bank needed to be able to consolidate multiple systems onto a single platform.

“SunGard’s Ambit Apsys helps us gain a more integrated, well-rounded view of our clients. The solution also separates client data from the operational data store, which is a key requirement for Finter Bank and optimises straight-through-processing for key processes,” Roger Dürig, chief operating officer of Finter Bank Zurich, said in a statement.

Finter Bank joins a growing list of wealth managers which are making technology upgrades in order to improve their operational efficiency, and therefore their bottom line, or to distinguish themselves from their competitors by delivering superior client service. This uplift in technology spend looks sure to continue, particularly as a recent report by Celent predicts that IT spending will reach $3.7 billion in 2010 – an increase of 5 per cent on last year.

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