Strategy
Schwab’s Pure Independent Play Leads to US Family Office Goldmine

As bad mortgage bets continue to untangle some of Wall Street’s most complex money making machines, the business of purely independent wealth management in the US is thriving, and no firm is better positioned to capture these assets than Schwab Institutional.
As bad mortgage bets continue to untangle some of Wall Street’s
most complex money making machines, the business of purely
independent wealth management in the US is thriving, and no firm
is better positioned to capture these assets than Schwab
Institutional.
People may know Charles Schwab Corporation as the most American
of all American discount brokerage brands that made a name for
itself by capitalising on the emergence of do-it-yourself
trading; indeed Schwab currently has 7.2 million client brokerage
accounts and is still run by its namesake, Charles ‘Chuck’
Schwab.
Schwab Institutional is one of the firm’s three business units
(Schwab Investor Services is the brokerage portal for
individuals; Schwab Corporate & Retirement Services is the other
business unit that administers retirement plans for business
clients). SI was created when Schwab went public in 1987 and is
now emerging as the fastest growing part of the Schwab franchise,
feeding off the valuable and highly prized ultra rich client
assets.
Schwab Institutional essentially is a provider of custodial,
operational and trading services to independent investment
advisors.
While Schwab Institutional may not speak directly to high net
worth clients, it is certainly presiding over a healthy
proportion of this industry segment’s asset. Currently, Schwab
Institutional has $575.3 billion in assets, administered on
behalf of some 5,500 Registered Investment Advisory firms (RIAs
are fee only advisory practices in the US that are independent
from the influence of investment product providers).
Independent advice continues to be sought by the ultra wealthy –
Cerulli Associates data suggests the amount of client assets
within RIAs businesses have doubled to over $2 trillion during
the last five-years and there has been up to 20 per cent growth
in advisor numbers year-on-year into this segment.
And Schwab’s own asset growth reflects the growth of the
independent market – Schawb Institutional brought in around $9.2
billion in assets in the first six months of this year, the same
amount it brought in during the entire calendar year in 2007; the
business expects 15 per cent more RIAs will partner with Schwab
this year compared to 2007.
“We like the position of our firm at the moment, especially if
you look at the market now,” says Bernard Clark, SI’s senior vice
president of sales and relationship management.
“Our whole model ties together in with the fact advisors like to
say they are fully independent, and they are able to limit any
conflicts or perception of conflicts their clients may have with
them by using us; we’re not owning them, so there is no conflict,
we’re open architecture; they’re not on a commission basis.”
The number of advisory practices that are plugging into Schwab
Institutional might not seem like a lot – in 2007, 114 new advice
practices started using the custodian and service provider. But
the value of the model is that it suits advisory firms with high
clients balances – particularly single and multi-family
offices.
Mr Clark points out that family offices represent SI’s fastest
growing business segment in terms of new assets.
“This model suits the family office structure that wants to
remain independent but they are not managing the assets in
house,” says Robert Testa, a researcher with Cerulli
Associates.
Mr Testa estimates there to be somewhere between 3,500 and 4,000
single and multi-family offices within the RIA segment that
comprises approximately 17,000 practices.
He says on average single family offices in the US have client
assets upwards of $400 million, and MFOs tend to be in the
average range of $4 billion.
“These businesses are full service and usually have the best of
breed technology and people so they are expensive to run so they
really need at the very least $200-400 million under advice to
work,” says Mr Testa.
Cerulli is reticent to approximate the size of the family office
segment in the US at the moment; Schwab estimates the market
currently to represent between $700 billion and $1 trillion.
“If an ultra high net worth client is looking for truly
independent advice, that’s when you’ll see them moving towards
the family office, particularly in this environment,” says Mr
Testa.
Schwab is by no means the only custodian partnering with RIAs and
providing additional client management and portfolio accounting
tools in the United States – but it is currently the biggest.
According to Schwab’s own industry figures, SI currently has
around 25 per cent of the market. Its next closet competitor is
Fidelity, with around 11.5 per cent; then Pershing and TD
Waterhouse control around 3-4 per cent of the fee-only third
party custodian and servicing business.
Mr Clark estimates the total fee-based advisory industry to be
around $2.4 trillion and growing.
“The opportunity for us is expanding as traditional brokers and
advisors leave the commission model,” he says.
“We’re finding a lot of brokers from all of the wire houses. They
are saying ‘hey, I’d like to run my business, I’d like to be an
entrepreneur, I’d like to create an investment philosophy that is
independent for my clients, with independent products and open
architecture’.”
In an effort to continue to attract client assets away from
traditional Wall Street brokerage businesses, SI this year
started lending advisors capital to set up their own
practices.
The programme was in a pilot phase for the first six months of
the year and has recently “gone live” to the broader market.
According to Schwab, the firm doled out $1.5 million in loans to
advisors starting up their own practices as part of the Schwab
Business Start-up Solutions packages pilot programme.
Mr Clark is quick to distance this offering from payment schemes
that exist in the industry designed to lock in advisors.
“It is just that – it is a getting started programme, it is start
up funding – this is not a wire house locking in people
programme,” he says.
The purely open architecture and independent nature of the Schwab
Institutional model means has its flaws, though, because there is
nothing stopping advisors from taking their client’s money and
placing it elsewhere.
“Our belief is if we do well by them, they do well by us. We’re
not into the idea of holding advisors, we think the concept of
them being fully independent and us being a provider of services
is key to our model – they can leave us, but we have a high
retention rate and we continue to grow our asset base.”
However he says there is no other way for institutions to get
access to these highly desired assets.
Mr Clark considers the “independent contractor” model, a
prevalent model in the advice industry in which the broader group
shares the revenue stream of the individual advice firms, to not
be a “fully independent” structure.
“Independent contractors are a brokerage firm by another name –
they are using proprietary product to bring more revenue streams
to their firm,” he says.
Fee only advisors, he says, tend to have better businesses and
less turnover in volatile markets.
“Clients of advisors, especially independent advisors, are still
reasonably calm in this market… by and large advisors have deep
relationships and the clients have more commitment to their
overall investment strategy and philosophy,” Mr Clark says.
Schwab makes its money on spreads on cash balances that advisors
have with the institution as well as per transaction on product
and brokerage performed through the system.
Mr Clark admits overseas markets present an opportunity for
Schwab Institutional to expand, but he says there are currently
no plans on the cards to apply the model to Europe where
regulatory differences present a barrier.
“Our focus right now is expanding into different segments in the
US, in particular into trusts and family offices.”