Misys, the financial software firm, has announced it is offering global processing to customers as part of its trade finance service TI Plus, tapping pressures on banks to improve customer service.

Misys TI Plus Global Processing, the firm said, centralises “disjointed local systems”, allowing customer services to retain local features but also give central management of trade business. Misys said the service has already been licensed by five banks, including ING, National Bank of Abu Dhabi and Qatar National Bank.

“The evolution of the banking industry has accelerated the demands to enrich customer service and reduce operational costs whilst the pressure on improving and standardising operational risk management has increased. Global processing allows a bank to ‘act globally’ significantly improving their offering to corporate customers, as well as increasing cost-efficiency and the management of operational risk in-house,” said Steve Walshe, product manager for TI Plus Global Processing at the company.