Technology
From Apps To AI Agents: The Reinvention Of Financial Access
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AI agents promise to make financial services easier to approach, so to what degree can they simplify investing, and where does wealth management fit into this? The following article seeks to answer these questions.
The following article is by Yulgan Lira, co-founder and CEO
of Colb
Finance, a Geneva-based fintech company. He explores how AI
agents could help investors access and use the increasingly
sophisticated financial systems, what safeguards are needed to
ensure transactions remain secure, and the impact on the
relationship between wealth managers and their clients.
The editors are pleased to share this content and we hope it
stimulates conversations. The usual editorial disclaimers apply.
To comment, email tom.burroughess@wealthbriefing.com
and amanda.cheesley@clearviewpublishing.com
Years of development in financial technology have made the
movement of capital much faster, but for investors, the challenge
is now how to understand and use it with confidence.
While banks and financial institutions have concentrated on
producing the updated interfaces and fintech apps for their
products, a new kind of financial infrastructure has been
maturing. Blockchain technology now makes it possible to tokenise
assets and settle transactions on a main decentralised network,
while stablecoins allow for capital flows between parties and
markets 24/7. Visa’s on-chain analytics recorded $1.79 trillion
of adjusted stablecoin transaction volume in June 2026 alone.
Even JP Morgan’s Kinexys blockchain platform reports more than $3
trillion in cumulative transaction volume.
Private-market investments and credit strategies can already be
connected to the on-chain systems that reduce the frictions of
settlement steps. Tokenised private credit stands at roughly $8
billion, while Switzerland has recognised ledger-based securities
in its Code of Obligations since February 2021. In the EU, the
Markets in Crypto Assets Regulation (MiCA) has been applied in
full since December 2024.
The point is that this technology suits wealth management, where
capital is often spread across institutions, jurisdictions and
asset classes. A client who wants exposure to a private company
or an allocation to private credit overseas might have to liaise
with separate providers, accounts and settlement arrangements.
Even when every institution performs well, coordinating the whole
process is still time consuming. On-chain infrastructure folds
much of this activity together. Tokenised investments interact
with other financial applications, the stablecoins provide a
common settlement mechanism, and capital can be redeployed into
other supported products or moved across borders more
easily.
Bridging the knowledge gap
Investors should not need to understand the architecture of a
financial system inside out to achieve their goals through it,
but I have found that clients comfortable with the concepts of
private equity, credit and portfolio allocations can still be
wary of wallets, networks and approval requests. The products
might be familiar, but the mechanics are not.
This is where AI agents are quite useful because they are
connected to the appropriate financial systems, will be able to
identify the supported products, retrieve current information and
work out the steps needed to carry out an instruction. The client
will then review a prepared transaction and decides whether to
proceed.
The groundwork for this has already begun. In August 2026,
Munich-based broker Scalable Capital, with more than one million
clients, began allowing customers to connect AI assistants
including ChatGPT, Claude and Grok to their investment accounts.
Through its Agentic Investing service, customers can analyse
portfolios, search for stocks and ETFs, monitor watchlists and
prepare trades or savings plans using conversational prompts.
Clients must approve orders before execution, and agents cannot
withdraw funds. Morgan Stanley has also opened its stock-plan
platforms to clients’ AI agents. The demand is clearly
apparent.
Financial intelligence still needs clear
limits
Allowing an AI agent to participate and guide financial
transactions also introduces new responsibilities. It may
understand a client’s objective, but might not immediately know
whether they are eligible, whether the investment is appropriate
or whether the proposed transaction is correct.
The technical challenge will be turning an ordinary request into
precise instructions that are valid at execution. A prompt such
as “Move some cash into a dollar income strategy” leaves the
amount, product, currency conversion and liquidity requirements
unresolved. The agent needs current information from the
connected provider, ask for missing details and check the
client’s intentions. It is a situation that the IMF described in
April 2026 as a “tension between probabilistic AI behaviour and
deterministic authorisation rules.”
The risks are not only theoretical. According to the OECD’s AI
Incidents Monitor, an attacker hid an instruction in a Morse-code
message on X in May 2026. An AI model then decoded it and a
crypto payments agent treated the output as a payment order,
transferring tokens worth around $150,000 from a verified
wallet.
Guiding clients through their first on-chain transactions using
AI agents taught me how much can go wrong between understanding
an investment and completing it. Systems need to verify the
actual asset, destination, amount, fees and permissions before
the funds move.
Safeguards such as these need to be enforced outside the language
model and, thankfully, the industry is united on this. The
Safeguards for Agentic Finance at Runtime paper, developed by
HSBC, JP Morgan, Mastercard and Visa and published in July 2026
by the Monetary Authority of Singapore, details how the agent
identity, controls and transaction approval can all be separated.
Google’s Agent Payments Protocol also uses signed mandates that
record what the user authorised before an agent acts. American
Express has gone even further, announcing in April 2026 that it
plans to cover eligible customers against charges that are caused
by an authorised agent’s error.
In June, Mastercard, ING and Worldline demonstrated how these
controls can work in practice. An AI agent identified concert
tickets within a consumer’s budget and presented them for
approval. The payment was then authenticated and authorised
through existing banking infrastructure. Although this concerned
consumer payments rather than those in investment management, the
principle remains that an agent can identify and prepare a
transaction without being given unrestricted control of the
customer’s money.
Regulators have also been clear about where responsibility sits.
The FCA’s chief executive Nikhil Rathi said in June 2026 that
accountability for regulated activities must remain clear as
systems move from supporting decisions to executing and
transacting them. Question marks still linger however, about
responsibility when something goes awry that cannot be resolved
by technology alone.
Implications for wealth management
While I don’t believe financial agents remove the need for wealth
managers, they will change where the client relationship begins.
If an authorised agent can review balances and retrieve product
terms across several institutions, clients may no longer need to
start each decision by opening a bank’s own application. The bank
itself may still hold the assets and provide the service, while
the agent handles more of the day-to-day interaction.
It is also down to the incumbents to understand what is at stake.
In October 2026 JP Morgan, Charles Schwab and Citi all moved to
block third-party AI agents from logging into customer accounts
with client credentials, and Wells Fargo’s updated online access
agreement, effective from 24 November 2026, deems any instruction
initiated by a customer’s AI agent to have been authorised by the
customer. The line being drawn is not about agents versus no
agents, but concerns of unvetted access versus permissioned
connection.
There’s no doubt that the economics still favour the change.
Capgemini’s 2026 World Wealth Report, based on responses
from 6,510 HNW individuals, found that relationship managers
spend 41 per cent of their time on operational tasks rather than
clients. EY’s 2025 survey of 3,600 investors found that 60 per
cent expect their provider to incorporate AI, though only 28 per
cent trust it as much as their advisor. Removing friction gives
advisors more time doing the work clients value such as
understanding a family’s circumstances, assessing illiquid
investments, planning for succession and managing uncertainty.
The relationship may involve fewer routine instructions, but it
still needs clear ownership when advice or practical help is
required.
The response for a wealth manager is then twofold. Make services
available through secure, controlled connections, and decide the
junctures at which a human advisor must step in. Clients need to
know who gave a recommendation, who authorised an action and
which institution will resolve a problem. The firms that get this
balance right will serve clients through the interfaces they
prefer while building trust through the quality of their advice
and their own accountability.