Legal
Coutts Sets Aside £110 Million To Compensate Clients

Coutts, the private bank and wealth manager which is owned by Royal Bank of Scotland, is to set aside £110 million ($182.4 million) to compensate clients that have been sold unsuitable investment advice.
Coutts, the private
bank and wealth manager which is owned by Royal Bank of Scotland,
is to set aside £110 million ($182.4 million) to compensate
clients that have been sold unsuitable investment advice.
The £110 million is part of the £206 million provision that RBS
has already made for compensation in its private banking division
and comes after the announcement in June that Coutts was
conducting a review of investment advice given to clients dating
back to the 1950s.
Michael Morley, chief executive Coutts UK, said in a statement
that the firm was “working hard” to address instances of failings
in the suitability of advice given to customers.
"We want our clients to be absolutely certain that every
investment made by them is indeed suitable, and continues to be
suitable. If not, we will ensure that portfolios are
appropriately adjusted, and if clients have suffered any
financial detriment, they will be compensated in full,” said
Morley.
"The trust of our clients in the stewardship of their wealth is
our number one priority and our review is designed to make sure
that suitable advice was given and put things right when it was
not," he added.
The 300-year-old private bank announced in June that it was
undertaking a review in the suitability of advice for all clients
prior to 26 November 2012, the date Coutts implemented the Retail
Distribution Review. One of the files goes back to 1957 and the
review is not expected to be completed until 2015.
The move was in response to a “Dear CEO” letter sent out by the
FCA's predecessor, the Financial Services Authority, to UK wealth
management firms warning them that in several cases clients had
been sold financial products that the FSA considered excessively
risky given a client’s stated risk profile.
Coutts was fined £6.3 million ($10.59 million) by the FSA in 2011
for suitability issues around its sale of an AIG bond. In the
same year, HSBC was fined £10.5 million, while Barclays was fined
£7.7 million for broader suitability failings.
The news comes as RBS, still majority-owned by the UK government,
considers the shape of its private banking business. In an
internal memo seen by this publication last month, RBS said that
it was thinking of selling the international arm of Coutts as it
intensifies its focus on the domestic market.
Ever since RBS was bailed out by the then-Labour UK government
amid the financial crisis over five years ago, there has been
speculation over the future of Coutts as part of the RBS
stable.
The international arm has clients in Asia, the Middle East and
Europe, with offices in Hong Kong, Singapore, Abu Dhabi, Qatar,
Dubai, Geneva, Zurich and Monaco.