Strategy
Why Reputation Management Matters: Lessons From The US Opioid Disaster

The continuing saga of the Sackler family raises the need for wealth managers to show they add value by managing reputations and steering clients away from calamity.
The bankruptcy filing a few days ago of Purdue Pharma, the
family-owned business that produced OxyContin, the painkiller
associated with tens of thousands of deaths, is another reminder
of what happens when reputation and philanthropy
collide.
The Sackler family, which has been a major donor to art galleries
and museums around the world, such as New York’s Guggenheim and
the Tate Modern in London, has seen its reputation trashed by the
opioid scandal. (Galleries have declined to take further
contributions from the family, in certain cases.) OxyContin, a
drug that generated billions of revenue for Purdue Pharma, is
linked to the deaths of almost 50,000 Americans who overdosed,
based on data from the Centers for Disease Control (source:
Daily Telegraph, Sept. 19, 2019).
Some 26 states in the US have reached an initial $3 billion deal
with Purdue but that sum could be much higher because 24 states
have so far refused to enter it. The firm, which filed for
bankruptcy in New York at the weekend, wants a judgment that will
draw a line under the saga and provide the Sackler family with
protection under bankruptcy law. Media commentary suggested that
it will be fiercely resisted. Reports noted that the Sackler
family has not gone bankrupt, even if their firm has done so.
As noted by this publication earlier this year, the Sackler
family’s position is a reminder of how philanthropy, even when
driven by sincerely motivated people, is not a reputational
blanket if the wealth behind it is tainted. This has implications
not just for philanthropy but for business owners engaged in the
current hot trend of environmental, social and governance-themed
investing, or ESG.
A business that makes billions selling tobacco, firearms, certain
chemical treatments, internal combustion engine autos or alcohol
is going to have a problem in convincing others that its charity
is not compromised. Of course, it is worth noting – to play the
“devil’s advocate” here – that tobacco, firearms,
petrol-powered cars and alcohol are legal products (although laws
on these commodities can change of course). But even when the
product for sale is legal, and the retailer can make the point
that adult purchasers should be treated as such, rather than
naughty kids, in practice it becomes hard to convince people that
charity funded by such business is any kind of
“offset”.
We live in a world where, for example, the rich and famous fly
private jets to talk about global warming and say that’s fine
because they have grown trees or offset their “carbon footprint”
in certain ways. Regardless of whether they have actually done
so, this sort of approach makes the broader public angry. It can
come across as slick PR and actually make the reputational damage
worse, as happened recently to the UK’s Prince Harry and Meghan,
when they took private jet flights several times in recent
weeks.
Big gifts in philanthropy are nothing new, of course. Wall Street
tycoons, Silicon Valley leaders and real estate moguls around the
world shower billions on universities, business schools and
causes of all kinds. Scores of the ultra-wealthy have signed up
to the Giving Pledge to give most of their assets away during
their lifetimes or in their wills. Some of those business owners
might have reputational issues we don’t even yet know about, or
which could come to light because practices deemed okay now might
be attacked later on. Big Tech, for instance, is a sector that
might have been almost smugly clean a few years ago. Today, there
is a chorus from the Right and Left calling for anti-trust
actions, laws to protect privacy; there are worries about
social media addiction and “echo chamber” effects, and so forth.
Some of these attacks have merit and some do not. But that might
be scant comfort when lawsuits fly.
Wealth advisors have a role to play here in explaining the facts
of life to people who, because of their great fortunes, might
become divorced from such realities. Davos Man (and Woman) can
end up in a bubble, so it is important to understand that
reputational protection and guidance is, or should be, part of
the added value that wealth advice brings. With great wealth
often comes a high level of public exposure, whether the owners
want that or not. The Sackler family saga is a cautionary tale to
that end.