Compliance
New Zealand Watchdog Bites Banks Over Pay

It is New Zealand's turn to point the spotlight on banker pay and how that might stoke unsafe risks in the system.
A New Zealand regulator has fired a broadside at the country's
financial sector, saying that employees' sales-focused pay, and
lax controls, will build up risks of misconduct and other
problems.
The
Financial Markets Authority has added its voice to concerns
raised recently by the FMA/Reserve Bank of New Zealand Conduct
and Culture review of New Zealand’s banks. And the reports come
as the wealth and banking sector in neighbouring Australia has
been rocked by a run of mis-selling and money laundering control
scandals.
The FMA's review found that bank incentive schemes are "highly
sales-focused"; controls are ineffective in reducing staff
misbehaviour; boards and senior managers ask for and get little
information about the risks linked to incentives; and banks have
not gone far enough in tightening controls and changing how staff
are paid.
“The way that banks choose to reward and incentivise their staff
is at the heart of the culture that boards are establishing in
these firms. We expect banks to ensure they achieve consistently
good outcomes for their customers. This includes designing and
managing incentive schemes in a way that delivers positive
outcomes for customers over the life cycle of the products they
hold," Liam Mason, FMA director of regulation, said.
The review focused on the incentives in place for frontline bank
staff at 21 May 2018. Alongside information requested from nine
banks in the review, the FMA spoke to 68 salespeople and 22
managers from the five largest banks by customer number.
The 2008 financial crisis has prompted regulators in a number of countries to tighten rules on how bank staff are paid to reduce unsafe risk-taking, such as forcing firms to defer bonus payments - as has been the case in the UK, for example.