Client or Customer: Who Should the Private Banking Industry Serve?

I find that when I mention the “c” word in private banking circles I often get strained reactions. It is touch and go which way the audience responds. Indeed, in some places, if I mention the word customer....

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By: Sebastian Dovey
June 27, 2006
I find that when I mention the “c” word in private banking circles I often get strained reactions. It is touch and go which way the audience responds. Indeed, in some places, if I mention the word customer....