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US Advisors Missing Opportunities By Focusing Innovation On Current Clients - Fidelity
Stephen Little
21 May 2013
Financial
advisors that are focusing their innovation strategies on their current
customer base, rather than the next generation of investors, may be
missing out on potential future business, according to a new survey by Fidelity Investments.
Fidelity polled 104 broker-dealers and financial advisors in April
at its annual "Executive Forum" client event and found that most firms
were concentrating on their current client base. Two-thirds of executives polled said their innovation strategies were
most influenced by Baby Boomers, whilst under a quarter (23 per cent)
said they focused on Generation X (ages 34-48) and Generation Y (ages
18-33). “While Baby Boomers hold the bulk of the nation’s wealth today, there
is a significant wealth shift looming with a transfer of a projected $1
trillion from the Baby Boomer generation to Generation X and Generation
Y every year for the next 40 years," said Michael Durbin, president of
Fidelity Institutional Wealth Services. "Firms focused on serving their current base, while also anticipating
and adapting to changing investor dynamics, may be the best positioned
to capture these assets in motion," he added. According to the poll, a major challenge firms face in driving innovation is changing the mindset of employees. The poll found that nearly half of firms are relying on the executive
team to generate new ideas (47 per cent), rather than looking to
younger members of staff. However, some firms do recognize that good ideas can come from
anywhere, with 25 per cent of those polled reporting that the most
passionate employees generate the majority of new ideas. “Fresh insights and new approaches exist in the minds of nearly all
employees. Fostering cultures of innovation, which create the energy and
openness to enable people to share and promote new ideas, may
ultimately help drive the greatest growth in the financial advice
business,” said Sanjiv Mirchandani, president of National Financial. A recent survey by Accenture suggested that advisors must get online
to attract a younger, conservative market that is less trusting of
financial advisors.