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Interview: How Henley Group Prospers On The Expat Trail
Tara Loader Wilkinson
24 April 2012
Hong Kong has an expatriate population of around 350,000, many of whom work in finance, earning high salaries and paying relatively low rates of around 15 per cent income tax. This presents a lucrative and largely untapped opportunity for boutique wealth managers. But the problem with expats is that, sooner or later, they tend to return to their homeland, meaning a higher-than-normal client defection rate. But now The Henley Group is addressing the problem, by following its expat clients home. The 21-year old Hong Kong-based boutique advisory firm has offices in Singapore and more recently, Shanghai, but is now on the verge of opening an office in the UK, WealthBriefingAsia can exclusively reveal. (WBA is this website's sister publication) Bucking the trend of wealth managers moving from West to East in pursuit of local wallets, The Henley Group is now bolstering its ranks with a team likely to be set in London. Affluent and high net worth UK expats make up around 80 per cent of its client roster and it does not want to lose them when they return home, said Hong Kong-based chief executive Mark Rawson. “We have had business partnerships in the UK but we have never had an official presence, until now,” said Rawson during an interview at the group’s headquarters in central Hong Kong. “This will be to service expats who move back from Hong Kong to the UK.” The new office is due to open around June or July and will involve a couple of new UK-based hires and one of its Singapore team relocating, added Rawson. “Having a UK presence will also help with our recruitment process, as we are looking for talented relationship managers to move out to Asia and they can get a better understanding of our model before stepping away from home shores through our UK operation,” he adds. The Henley Group started life in 1991 as an independent financial advisor catering for the young, well-salaried British lawyer, accountant or banker pursuing a career in Hong Kong. Inevitably clients have matured and their earning power has grown, and some have become high net worth individuals. (“As they have gained grey hairs, so have we,” said Rawson.) The Henley Group now advises on client assets worth around $400 million, mainly in the affluent and HNW individual space. The UHNW proposition But now the group is looking to change tack. Rawson wants to grow its assets under advice to $4 billion within five years, through an aggressive push into the ultra high net worth space (those with assets of over $10 million). How does it plan to profit in this overcrowded sector? For a start, The Henley Group wants to grow advisor headcount by nearly 50 per cent, from 43 currently to around 63 between Hong Kong, Singapore, Shanghai and the new London office. “In the past we have home-grown our talent. We hired individuals at a relatively early stage in their career and usually from outside the industry, be they lawyers or accountants looking for a career change, and trained them up. Now we are seeking experienced advisors with a book of clientele already, that can work with the right kind of age demographic we are going to be targeting,” said Rawson. Secondly, the firm is considering a rebranding of its business in the UHNW space. Rawson is hesitant to give details on this but he says it could involve pursuing different client propositions and marketing strategies and sponsorships. “At the moment we sponsor more events associated with the mass affluent, such as the Beach 5s Rugby or the Picnic in the Park in Discovery Bay. But you will start seeing our name associated more with aspirational partners like Aston Martin, for instance.” Thirdly, Henley will increase its back-office capabilities and product selection offering catering for this part of its business. “The UHNW product offering will need to be fine-tuned, and the back office service requirement will have to be gold-plated. At the moment we don’t have the distinction between the mass affluent and the UHNW end of our client base,” said Rawson. He also plans to enhance the skill set of the product advisory team and make more of talented investment gurus like former Coutts advisor Peter Wynn Williams, who is “our best-kept secret,” according to Rawson. Lastly, Henley is undergoing a large client segmentation project at the moment to analyse who its target audience is, what they want and how they can best be attracted. Referrals make up around 90 per cent of senior consultant business, said Rawson, so he expects the UHNW division to grow through reputation as well as its new branding strategy. As for the local Hong Kong market, this is “not quite there yet” in terms of appetite for an advisory model, said Rawson. Although around a fifth of its clients are locals, who have usually studied or lived abroad. They have an international slant on investment. “We don’t want to change the culture of our firm and we are very specific on who we can’t serve,” said Rawson. “Our perception of the local market is that it is highly transactional and theme-based. Investors are looking for what is hot at the moment rather than creating long-term value. This is not what we are about. For example, we missed the run on the equity markets this year, as we felt it was too frothy. We are here for long-term wealth creation, not short-term capital gains.” Rawson points to the group’s investment strategy, which is heavily weighted towards tangible assets like precious metals, property, agriculture and commodity-rich emerging markets. Fixed interest and mainstream equity markets are a no-no. “We see them as barometers of health in the economy, and the economies are not healthy,” he said. So without the allure of high, short-term gains, and in an increasingly competitive environment, how is Henley going to differentiate? A simple and transparent fee structure is one way, says Rawson. Henley charges a flat rate of approximately 1 per cent on all assets under advice. He adds that the other “major USP is the combination of financial planning and wealth management disciplines, which looks after wealth from start to finish of a client’s earnings cycle, and beyond. “You need to get the financial structures right to ensure the hurdles of your financial life are not going to get in the way of enjoying your wealth.”