Surge In Financial Firms Monitoring ChatGPT, Other Channels – Study

Editorial Staff

12 November 2025

Global Relay
said it was reviewing practices in the area.

“Robust recordkeeping and monitoring of communications is essential for firms to detect and investigate misconduct. It also serves as an important safeguard for firms in client disputes and litigation. Off-channel communications have been a particular area of attention for wholesale banks over the past few years,” the regulator said.

Integration
Global Relay’s report said that generative AI is becoming more integrated into business processes.

“While capture of corporate WhatsApp chats rose by 36 per cent in response to continued regulatory fines for off-channel communications, the increase in Apple® Messages capture may suggest firms are finding less risky alternative channels, away from regulatory scrutiny,” the report said.

“While on the surface the slowdown of regulatory enforcement actions might paint 2025 as a less exciting year in the compliance space, these results prove it’s been anything but,” Rob Mason, Global Relay’s director of regulatory intelligence, said. “Looking at the tools firms are turning to in order to capture data is a surefire way of tracking both changing business priorities and wider industry trends.”