Any HNWI who has provided his or her personal information to the website or has conducted any financial transactions through the website ought to contact the bank.

Anyone who wants a dedicated RM and priority banking at more than 200 branches in more than 50 cities all over the world has to have HK$1 million (US$127,990) in investable assets. Anyone who wants access to the actual private bank and bank airport lounge has to have HK$8 million (US$1 million). Anyone who wants privileged access to consumer, investment and corporate banking and consultations with teams of experts needs HK$25 million (US$3.2 million).