Mark Walker, managing partner at
We expect to see a continued rise in the demand for secure technology products across the industry. Digitisation was already a trend in wealth management, but the current situation has led firms to rapidly develop solutions and products, and rethink business models and operating processes to improve the client experience. We also expect there will be more demand from clients for increased customisation.

The industry will continue to look at ways in which to execute with speed and reduce effort on behalf of clients. Technology will clearly play its part but firms will also look at their own internal processes to reduce friction points wherever possible.

We expect to see a more permanent adaptation to virtual working practices – it would be unrealistic to think that things will go back to the way they were. We’ve noticed that our clients are also finding ways to adapt to this new norm. Proactive client engagement couldn’t be more critical right now and is proving to be another real source of differentiation.

This pandemic will also accelerate our learning and understanding and force further change to conventional working approaches worldwide. We’re being challenged on a daily basis, but with these challenges come opportunities to develop new best practices.