Criona was previously the HR business partner for UBS Global Wealth Management for the UK and Jersey. Before that she worked as the EMEA head of policy and employment and later as senior HR business partner at Coutts. She has also been in private practice as an employment lawyer, qualifying in 2005, before joining the law team at the Royal Bank of Scotland.

Alan Mathewson, chief executive at Brown Shipley, part of Quintet Private Bank, thanked Shaw for her “tremendous contribution” over the years, and said that Criona’s industry experience "will be vital in helping us continue to deliver our strategy."