Adam & Company, the Edinburgh-based private bank which is part of Royal Bank of Scotland, has chosen Caché, the database software provided by US-based firm Intersystems, to drive its online customer relationship strategy.
Adam & Company’s decision to develop a new web-based transactional customer relationship portal was made in recognition of the fact that the internet has revolutionised the way in which clients manage their affairs.
While the bank emphasises its traditional, personal approach to service, the need for a web-based banking facility enabling clients to manage their finances more pro-actively was identified and through the implementation of Caché the bank hopes to maintain its competitive edge and support client retention.
“The choice of InterSystems' software to fulfil this was due to the advanced technologies the company has brought to the market over the years. In addition to this, we have built in-house expertise across the InterSystems portfolio of products, thereby enabling us to quickly deploy new applications based on InterSystems software that support business initiatives for the bank,” said Ian Jones, head of IT for Adam & Company.
Intersystems, which is headquartered in Cambridge, Massachusetts, has offices in 21 countries globally.