ASIC sues AMP for charging deceased customers

Chris Hamblin, Editor, London, 27 May 2021


The Australian Securities and Investments Commission has commenced civil penalty proceedings in a federal court against five companies that are, or were, part of the AMP Group, alleging that they charged life-insurance premia and advice fees to more than 2,000 customers despite being notified of their deaths.

The relevant AMP-related companies are: AMP Superannuation Ltd; NM Superannuation Proprietary Ltd; AMP Life Ltd, which is now owned by Resolution Life NZ; AMP Financial Planning Proprietary Ltd; and AMP Services Ltd.

ASIC says that between May 2015 and August 2019 each of the AMP-related companies did at least one of the following:

  • deducted life insurance premiums from 2,069 deceased customers’ superannuation accounts despite being notified that those customers had died; and/or
  • deducted financial advice fees from deceased customers’ superannuation accounts despite being notified that those customers had died; and/or
  • failed to evolve systems to stop themselves from charging deceased customers; and/or
  • failed to evolve systems to manage conflicts of interest between their own interests and those of their erstwhile consumers; and/or
  • contravened their overarching legal obligations to act efficiently, honestly and fairly.

ASIC goes on to say that the AMP companies’ conduct demonstrated a pattern of behaviour that was 'unconscionable.'

ASIC alleges that the AMP companies received more than A$500,000 in insurance premiums from the superannuation accounts of deceased customers, charging at least A$350,000 in 2015-19. It also says that they received more than A$100,000 in advice fees from deceased customers' accounts, with at least A$75,000 being charged between May 2015 and August 2019.

ASIC wants the court to declare that these firms contravened the ASIC Act and the Corporations Act. ASIC is also asking the court to impose pecuniary penalties and to make other orders. No date for a hearing has yet been set.

Register for WealthBriefing today

Gain access to regular and exclusive research on the global wealth management sector along with the opportunity to attend industry events such as exclusive invites to Breakfast Briefings and Summits in the major wealth management centres and industry leading awards programmes